Support 支持与帮助
Have a question or need help? We're here for you. 有问题需要帮助？我们随时为您服务。
Email Support 邮件支持
Send us an email and we'll get back to you within 48 hours. 发送邮件，我们将在 48 小时内回复。
support@photometa.costix.net
Frequently Asked Questions 常见问题
What photo formats are supported?支持哪些照片格式？
PhotoMeta supports JPEG, PNG, and HEIC formats.影迹支持 JPEG、PNG 和 HEIC 格式。
Is my EXIF data really preserved?EXIF 数据真的能保留吗？
Yes! PhotoMeta reads the original EXIF data and injects it back into the exported JPEG file. You can verify this with any EXIF viewer.是的！影迹读取原始 EXIF 数据并注入到导出的 JPEG 文件中。您可以使用任何 EXIF 查看器验证。
Are my photos uploaded to any server?我的照片会上传到服务器吗？
No. All photo processing happens entirely on your device. Nothing is uploaded anywhere.不会。所有照片处理完全在您的设备本地完成，不会上传到任何地方。
Can I edit the camera parameters manually?可以手动编辑相机参数吗？
Yes. In the "Parameters" tab, you can edit brand, model, lens, aperture, shutter speed, ISO, and focal length.可以。在"参数"标签页中，您可以编辑品牌、型号、镜头、光圈、快门速度、ISO 和焦距。
How do I get a refund?如何申请退款？
Refunds are handled by the App Store or Google Play Store. Please contact Apple or Google support for refund requests.退款由 App Store 或 Google Play 商店处理。请联系 Apple 或 Google 客服申请退款。
My camera brand is not recognized. What should I do?我的相机品牌未被识别怎么办？
Please email us the camera brand and model. We'll add support in the next update. In the meantime, you can manually edit the brand name in the Parameters tab.请将相机品牌和型号通过邮件告诉我们，我们将在下次更新中添加支持。在此期间，您可以在参数标签页中手动编辑品牌名称。